Change Analyst

- Ensure all Requests for Changes are registered on the Computacenter and Customers Tool Management System for tracking and auditing of SLA / OLA - Vet all RFCs and ensure they are properly authorized and scheduled - Maintain accurate documentation of all changes for compliance and audit purposes - Ensure all Emergency Changes are efficiently processed in line with Change Management procedures - Communicate approved changes to all affected service owners and the SOC Bridge - Liaise with necessary parties to coordinate change building, testing, and implementation - Ensure all RFCs are closed in a timely manner - Attend and/or chair CAB meetings in absence of the Change Manager or as requested - Manage risks associated with changes and challenge Customer and CC requestors as necessary - Own the Remote Services Forward Schedule of Changes (FSC) and ensure updates are communicated - Provide ad-hoc and routine change management reports as per agreed timescales