Senior Tech Ops Engineer

- Monitor all customer-facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing and Trading business units - Remediate system and application issues in these environments - Escalate issues in a timely and efficient manner to the appropriate next level of support following department guidelines - Accurately report incidents to management; record incidents and requests handled from alerting tools and customers (internal and external) - Coach team members on incident management processes, incident diagnosis/triage, use of recovery tools, and follow-up documentation - Collaborate with support staff to enhance recovery procedures - Utilize incident management reports to detect trends or anomalies - Implement improvements to platform-specific monitoring tools for enhanced efficiency and reduced operational noise - Learn and share knowledge of multiple application flows and general functionality by application - Participate in the major incident management process - Develop working relationships with support teams and business-facing teams to assist with early detection and problem prevention - Identify areas for continual service improvement