2663 IT & Software Developer jobs in the UK
1st Line Helpdesk Engineer
£25,000 - 30,000
CMD Recruitment
Market Place 41-43, Chippenham
£25,000 - 30,000
Requirements
Must:
We are looking for candidates with a minimum of 1 year of experience in a Managed Service Provider (MSP) environment. You should possess strong knowledge of Windows 10/11, Microsoft 365, and Active Directory. A solid grasp of networking fundamentals, including DNS, DHCP, and IP, is essential. Excellent communication and customer service skills are a must, along with strong time management and prioritization abilities. A passion for technology and helping others will set you apart. Desirable skills include experience with RMM tools, exposure to VoIP or hosted telephony, knowledge of backup and antivirus solutions, and any Microsoft certifications (e.g., MS-900, AZ-900). A full UK driving license is preferred.
Responsibilities
As a 1st Line Helpdesk Engineer, you will be the first point of contact for all support requests via phone, email, and our ticketing system. Your role will involve remote troubleshooting and resolution of issues related to Windows 10/11 desktops and laptops, Microsoft 365 applications (such as Exchange Online, Teams, OneDrive, and SharePoint), printers, basic networking, and telephony systems. You'll manage Active Directory tasks such as password resets and user creation. Additionally, you will log tickets, prioritize them, and escalate to 2nd Line or specialists as needed. Clear communication with clients and accurate documentation is crucial. You will also be responsible for new user onboarding and IT asset preparation, as well as contributing to service improvement initiatives.
Description
We are a leading Managed Service Provider, specializing in modern IT solutions including Telephony, IT Support, Microsoft 365, and Connectivity. We pride ourselves on being a supportive and forward-thinking environment for our team. We offer fully supported Microsoft certifications and training, a modern office environment with a collaborative team culture, and a clear progression pathway to 2nd Line and specialist roles. If you're a customer-focused IT professional eager to grow your career, we invite you to join our expanding team as a motivated 1st Line Helpdesk Engineer.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2663 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Origin, Direct Online Services, Commsworld, Street Group, RDC Aviation, Ever Nimble, ProCheckUp Limited among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays Technology as they are hiring for 58 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays Technology as they are hiring for 58 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.