3441 IT & Software Developer jobs in the UK
Cloud Telephony and Contact Centre Engineer
£70,000 - 104,000
CMC Markets UK Plc
Houndsditch 133, Aldgate
£70,000 - 104,000
Requirements
Must:
- Proven experience as a Cloud Telephony or Contact Centre Engineer.
- Demonstrated experience in migrating contact centres to cloud platforms.
- Strong understanding of modern contact centre architectures.
- Experience working with cloud communication platforms.
- Solid knowledge of voice, messaging, and telephony infrastructure.
- Experience integrating telephony systems with enterprise applications (e.g., CRM).
- Ability to work in a fast-paced, delivery-focused environment.
- (Desirable) Experience with Zoom Contact Center, RingCentral, or NICE CXone (or similar platforms).
- (Desirable) Knowledge of Virtual Agents / Conversational AI.
- (Desirable) Experience with CRM integrations (e.g., Salesforce, Dynamics, etc.).
- (Desirable) Familiarity with Workforce Management (WFM) tools.
- (Desirable) Experience delivering Omnichannel solutions (SMS, chat, etc.).
- (Desirable) Understanding of call and message archiving / compliance requirements.
Responsibilities
- Perform the hands-on technical delivery of the contact centre migration to a cloud-based platform.
- Design, build, configure, and implement cloud telephony and messaging solutions.
- Execute migration activities including number porting, call flow configuration, routing, and testing.
- Work closely with internal stakeholders across IT, customer operations, and business teams to deliver requirements.
- Collaborate with vendors and third-party providers to implement and integrate solutions.
- Ensure high availability, resilience, and performance of telephony systems.
- Produce technical documentation, configuration guides, and implementation artefacts.
- Support testing, rollout, and post-migration stabilisation activities.
- Provide knowledge transfer and documentation for internal teams.
- Ensure all solutions are designed and implemented in line with FCA regulatory requirements.
- Deliver new contact centre capabilities and enhancements, including implementation of CRM integrations.
- Deploy Virtual Agents / conversational AI solutions.
- Enable omnichannel communications (e.g., SMS, chat).
- Review and implement improvements to call and messaging data archiving, including consolidation of legacy platform data into a centralised solution.
- Improve accessibility, searchability, and compliance of archived communications.
Description
We are CMC Markets, an equal opportunities employer that positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. We are seeking an experienced Cloud Telephony & Contact Centre Engineer to join our Modern Workplace team, where you will support the migration and ongoing evolution of our contact centre capabilities. Our team is committed to enhancing customer and agent experiences through innovative solutions.
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The company with most openings is Hays Technology as they are hiring for 92 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.