2054 IT & Software Developer jobs in the UK
Service Management Specialist
£40,000 - 70,000
London Road 69, Whitley
£40,000 - 70,000
Requirements
Must:
- Proven experience configuring and administering Jira Service Management (JSM) and Jira Software (JSW).
- Strong understanding of IT Service Management (ITSM) principles, including Incident, Problem, Change, and Request Management.
- Experience with JSM Automations, Workflows, and Assets (Insight).
- Competence in building dashboards and reports using Jira Query Language (JQL).
- Understanding of Crowd or Atlassian Access for managing users, roles, and permissions.
- Knowledge of webhooks and API-based integrations.
- Experience managing a Confluence Knowledge Base, including page structure, templates, and metadata.
Responsibilities
- Design, build, and maintain JSM workflows, including request, incident, problem, and change management processes.
- Create and optimize automation rules to streamline ticket handling and escalation processes.
- Develop and manage Proforma forms for structured data capture and improved user experience.
- Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management).
- Administer and maintain the Assets module (Insight), including asset schema design, custom field integrations, and attribute-based automation.
- Implement and manage webhooks to integrate JSM with third-party systems and internal platforms.
- Develop reports and dashboards to track SLAs, performance metrics, and service trends.
- Administer Crowd/Access for user management, roles, and permission schemes across the Atlassian suite.
- Create and configure Jira projects, build and manage Kanban boards for Agile teams, and design dashboards for team performance.
- Create and maintain a Knowledge Base integrated with JSM for user self-service and internal documentation.
Description
We are a global IT consultancy committed to delivering Digital Transformation for the Ministry of Defence (MoD). We are looking for a Service Management Specialist to join our team in Corsham, working full-time on-site. The initial duration of this role is 6 months, and SC Clearance is required. The specialist will play a critical role in ensuring that our workflows, automations, and integrations are aligned with our organisational processes and governance standards, thereby enabling efficient service delivery, incident response, and knowledge management. If you have a strong background in Jira tools and ITSM practices, we would love to hear from you.
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Which companies are hiring for Python Developer jobs in the UK?
MastarRec, Commsworld, Origin, Street Group, ProCheckUp Limited, Ever Nimble, Fleet Witness among others, are currently hiring for Python roles in the UK.
The company with most openings is Hays Technology as they are hiring for 56 different Python Developer jobs in the UK. They are probably quite committed to find good Python Developers.
The company with most openings is Hays Technology as they are hiring for 56 different Python Developer jobs in the UK. They are probably quite committed to find good Python Developers.