Service Designer

In this role, I will expect you to: - Lead the design of end-to-end services that meet user needs and deliver on policy intent. - Ensure accessibility and usability across digital touchpoints and service journeys. - Map and analyze complex service ecosystems, identifying pain points, opportunities, and dependencies. - Collaborate with multidisciplinary teams, including policy, operations, product, delivery, system design, and user-centred design. - Engage in collaborative and open design processes, sharing knowledge with your team and the wider organization (where information security allows). - Map existing systems and processes (both online and offline) using verified information to provide evidenced 'as-is' states. - Develop service blueprints, journey maps, and other artifacts to communicate service design concepts visually and concisely. - Facilitate workshops and co-creation sessions with stakeholders and users. - Align service design with organizational goals, technical constraints, and delivery capabilities. - Advocate for user-centred and inclusive design practices across the organization. - Support the development of service strategies and roadmaps for transformation. - Track pain points outside the scope of current delivery for future consideration. - Mentor and guide less senior service designers and contribute to the wider design community. - Ensure services are designed for scalability, sustainability, and continuous improvement.