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Customer Solutions Specialist
£30,000 - 35,000
Build Concierge
Century Way, Swillington Common
£30,000 - 35,000
Requirements
Must:
I am looking for someone who thrives on problem-solving, enjoys working with technology, and takes pride in helping others succeed. Ideally, you will bring:
- Experience with workflow design or process mapping.
- Knowledge of APIs or system integrations.
- Strong analytical skills and an eye for detail.
- Excellent communication and relationship-building skills.
- A proactive, adaptable, and curious approach to your work.
Responsibilities
In this role, I need you to blend technical skill with strong people skills, helping our customers unlock the full value of our platform. Your responsibilities will include, but are not limited to:
- Leading onboarding for new clients, ensuring smooth implementation and adoption.
- Working with customers to design and optimize workflows tailored to their business.
- Providing technical support on integrations, including APIs, webhooks, authentication, and data transformation (CSV/Excel).
- Delivering training sessions and creating helpful resources to build customer confidence.
- Troubleshooting issues and liaising with Product and Engineering to resolve them quickly.
- Acting as a customer advocate, sharing insights and ideas to shape product development.
Description
At Build Concierge, we want you to feel valued, supported, and inspired to grow. We offer career growth in a start-up environment where you can shape your role, make a real impact, and grow alongside a fast-scaling business with clear progression opportunities. Our benefits include 30 days of holiday (rising to 35) plus an extra day off annually to celebrate your work anniversary, wellbeing support through our confidential Employee Assistance Programme and online wellbeing tool, a vibrant workplace atmosphere in our collaborative Leeds office, and team celebrations and socials. We are redefining how businesses engage with their customers through our AI-powered Customer Engagement Platform, which helps organizations cut down on administration, automate tasks, and deliver exceptional service. Backed by more than £4 million in investment and led by Martin Port, we are a high-growth company poised to scale quickly. We are excited about this stage of our journey and the chance for you to join early, play a pivotal role in shaping customer success, and grow with our company on the rise. If you feel that you possess the relevant skills and experience, I encourage you to apply now with your latest CV for this Customer Solutions Specialist opportunity.
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You can find Machine Learning Engineer salaries in the UK here.
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The company with most openings is Experis as they are hiring for 72 different Machine Learning Engineer jobs in the UK. They are probably quite committed to find good Machine Learning Engineers.