2931 IT & Software Developer jobs in the UK
1st/2nd Line IT Support Engineer
£28,000 - 35,000
Bristow Holland Ltd
Alderman Road 18, Ipswich + Remote
£28,000 - 35,000
Requirements
Must:
- Experience in a similar 1st/2nd line IT support role
- Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory
- Experience supporting Windows Server environments (2016/2019/2022)
- Good understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPNs, firewalls, switches)
- Familiarity with Azure Active Directory, Intune, and cloud-based administration
- Strong customer service skills with the ability to explain technical issues clearly
- Experience managing support calls, tickets, and competing priorities
- Ability to work independently and collaboratively within a busy support environment
Responsibilities
- Provide 1st and 2nd line IT support to end users, troubleshooting hardware, software, and network issues remotely and in person
- Diagnose and resolve incidents relating to Windows 10/11 and associated desktop applications
- Manage user accounts, permissions, and security settings in Active Directory and Entra ID (Azure AD)
- Administer and support Microsoft 365, including Exchange Online, Teams, OneDrive, and SharePoint
- Perform basic administration and troubleshooting of Windows Server environments (2016/2019/2022), including GPOs, file shares, and user access
- Assist with the maintenance and troubleshooting of network infrastructure (LAN, WAN, Wi-Fi, switches, firewalls)
- Support cloud-based services, including Azure AD, Intune, and Virtual Machines
- Log, manage, and resolve support tickets efficiently, ensuring SLAs are met
- Escalate complex issues to senior engineers or 3rd line support when required
- Deliver excellent customer service, communicating technical information clearly to non-technical users
- Support IT asset management, including the setup, deployment, and maintenance of laptops, desktops, and peripherals
Description
We are Bristow Holland, a well-established and growing organisation based in Ipswich. We are seeking a 1st / 2nd IT Support Engineer to join our supportive and experienced IT team. This role offers an excellent opportunity to build on your technical skills and gain exposure to a broad technology stack in a fast-paced, customer-focused environment.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2931 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Bluefruit Software Limited, The Scouts Association, City of Lincoln Council, Mas & Pas Limited, Una Watch, FCDO Services, B&Q among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 97 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 97 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.