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IT Support Engineer
£42,500 - 72,000
Bright Purple Resourcing
Princes Street, Edinburgh
£42,500 - 72,000
Requirements
Must:
- Previous experience working in an MSP or IT support provider environment is essential.
- Strong hands-on experience with Windows 11, MacOS, and Microsoft 365 administration (Exchange Online, SharePoint, Teams).
- Familiarity with Microsoft Entra (Azure AD) or equivalent identity management is required.
- Excellent IT problem-solving skills with the ability to methodically diagnose and fix issues across hardware, software, and networking.
- Ability to resolve most 2nd-line issues independently and recognize when to escalate complex problems.
- Clear and patient communicator who can support customers of varying technical ability.
- Fluent written and spoken English is required for documentation and user interaction.
Responsibilities
- Provide 2nd Line Support: Diagnose and resolve Tier-2 support tickets for desktops, laptops, servers, and mobile devices running Windows 11, MacOS, and Microsoft 365.
- Manage users, groups, access, and support cloud identity issues (login problems, MFA setup, etc.).
- Travel to client offices around Scotland as needed to resolve urgent issues, perform scheduled maintenance, or assist with project rollouts (a pool car or mileage reimbursement is provided for travel).
- Use our ConnectWise PSA system to log issues, track progress, and document resolutions.
- Prioritize and escalate incidents appropriately to meet SLAs.
- Proactively monitor customer systems (using tools like ConnectWise RMM) and remediate alerts, e.g., patching computers, checking backups, ensuring security measures are in place.
Description
I am looking for an IT Support Engineer for our Edinburgh-based Managed Service Provider to deliver friendly, security-focused IT support to businesses throughout Scotland. We offer a competitive salary of up to £35,000, a 30-day holiday allowance, and private health insurance. If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear from you! Bright Purple is proud to be an equal opportunities employer, and we partner with clients who share our commitment to diversity and inclusion across the industry.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 916 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, HM Land Registry among others, are currently hiring for Support roles in the UK.
The company with most openings is Ascendion as they are hiring for 23 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ascendion as they are hiring for 23 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.