1st Line IT Support

As part of our well-established IT department, you will work with a broad range of systems and applications used across our nationwide network of branches. Your responsibilities will include: - Providing 1st Line support to internal users across the UK, resolving issues related to desktops, mailboxes, printers, Windows operating systems, and core Microsoft 365 applications. - Learning and supporting key internal business applications (full training will be provided). - Logging, managing, and providing regular updates on incidents, especially those not resolved on first contact. - Supporting employee onboarding and offboarding processes. - Processing approved user access changes for systems and data. - Triaging tickets before escalation to the Infrastructure or Applications teams. - Deploying new or replacement hardware. - Carrying out physical tasks such as installing desktop equipment, monitors, and screen arms, and preparing old equipment for disposal. - Supporting our cyber security controls, responding to security events, and assisting with the rollout of cyber measures across the group. - Contributing to the implementation of a new Service Desk platform and helping develop IT knowledge base articles.