Technical Manager

- Lead, manage and mentor a team of developers and QA engineers (4 direct reports, with scope to grow) - Conduct regular 1-to-1s and drive Personal Development Plans (PDPs) - Handle HR-related matters with support from external HR consultants - Shape team structure, recruitment strategy and long-term capability planning - Foster a high-performing, inclusive technical culture - Lead architectural decisions and ensure technical alignment with senior leadership - Oversee code reviews, engineering standards and technical specification writing - Contribute to development tasks where required - Stay current with emerging technologies and evaluate their relevance to platform evolution - Ensure system maintainability, scalability and adherence to security best practices - Own sprint planning, workload allocation and technical delivery timelines - Maintain momentum across the team while balancing business priorities - Collaborate closely with Product to deliver roadmap milestones - Ensure that all releases meet high quality standards (9 planned for 2026) - Oversee deployment processes and ensure smooth, reliable releases - Monitor system performance and implement improvements - Maintain strong, consistent security practices in all development work - Oversee technical support ticket management and ensure team coverage - Challenge existing processes and promote continuous improvement - Contribute to post-launch customer support excellence - Support the enhancement of QA practices and standards - Engage in quarterly business-wide meetings to drive collaboration