IT Support Specialist

We are looking for candidates who have at least 2 years of hands-on IT support experience and a genuine passion for technology. Strong communication and customer service skills are essential. You will need to be able to explain technical concepts clearly and build rapport with users at all levels, from end users to company directors. A quick learning ability, attention to detail, and a methodical approach are key, as you will be supporting a wide range of technologies across diverse industries. The ideal candidate will be self-motivated, capable of managing their own workload, and thrive both independently and as part of a collaborative team. The following attributes are essential for your success: - Communication & Collaboration: Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users and build strong relationships across all levels. - Technical Expertise: Strong knowledge of Microsoft 365, including Entra ID (formerly Azure AD), Endpoint Manager, and Intune. Proficiency in Windows Server (2016/2022/2025) and Windows 10/11 environments, with a solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN). - Problem Solving & Initiative: Analytical thinker with a proactive approach to troubleshooting and continuous improvement. - Cybersecurity Awareness: Up-to-date understanding of current threats and best practices in IT security. - Work Ethic & Independence: Self-motivated, dependable, and able to manage tasks independently while contributing effectively to a team. - Other Requirements: A full UK driving license and access to a personal vehicle.