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IT Support Engineer
30,000 - 30,000 GBP
BluePool Computer Services
West Carriage Drive, Hyde Park
30,000 - 30,000 GBP
Requirements
Must:
- A minimum of 1 to 2 years experience working in a Helpdesk environment.
- Good timekeeping and ability to be the first point of contact for inbound customer calls/emails/messages received into the Helpdesk.
- Great customer service skills with a confident telephone manner.
- Ability to thrive in a fast-paced environment, balancing the needs of different customers based on severity.
- Demonstrated problem/incident management skills and the ability to identify root causes of issues.
- Experience with Windows 10/11 and server operating systems.
- Knowledge of mobile devices (Android & iOS).
- Basic Microsoft Office 365 administration skills.
- Basic network troubleshooting knowledge.
- High standard of spoken and written English for effective communication with customers and suppliers.
- Full UK driving license.
Responsibilities
- You will work primarily as a first line support engineer, proactively monitoring, escalating, and pursuing outstanding Helpdesk calls to ensure prompt responses and resolutions to agreed service levels.
- During this process, you will keep customers fully informed about the progress of their Helpdesk calls and strive for their satisfaction with the completed resolution.
- You will be involved in specifying and creating customer sales orders, along with ordering new equipment for installation and configuration.
- You will primarily be based in our office in Doncaster, with potential for hybrid working after an initial probationary period.
Description
At BluePool Computer Services Ltd, we take pride in being an established IT company in Doncaster, South Yorkshire, with over 22 years of experience and a diverse customer base. We are looking for a dedicated IT Support professional to join our close-knit team. We value enthusiasm, friendliness, and excellent communication skills, and we want individuals who are eager to contribute to all aspects of the business while learning new technologies.
You will have the opportunity for numerous development avenues and will play a key role in achieving goals and targets within the company. We offer a permanent, full-time position from 9 am to 5 pm, Monday to Friday, with a salary range of £25,000 - £30,000, along with 28 days holiday (including statutory holidays), free parking, and a pension plan. We believe our employees are integral to our success and are keen to attract individuals who share our commitment to continued growth and service excellence. If you feel you can add value to our organization, we encourage you to apply.
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