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Technical Services Engineer
£26,000 - 26,000
Blue Zinc IT
The Middle, Belfast
£26,000 - 26,000
Requirements
Must:
We are looking for candidates who have some experience with IT support or a strong technical foundation, and we welcome graduates. Familiarity with databases (SQL Server preferred), Windows OS, and Microsoft Office is important. You should possess great communication skills, being confident, approachable, and customer-focused. An organized and proactive approach to solving problems and managing time is essential. We also value genuine enthusiasm for learning new technologies and developing your skills. Nice-to-have skills include experience with SQL Server/report writing, Freshdesk, Intercom, or YouTrack, as well as knowledge of web technologies.
Responsibilities
As a Technical Services Engineer, I will act as the primary contact for customer queries across phone, email, and live chat. My role involves troubleshooting and owning tickets through to resolution while building strong, positive relationships with both customers and colleagues. I will learn the ins and outs of our products to become a trusted expert in my field. My responsibilities will also include supporting a variety of areas such as technical support, migrations, bespoke templates, bug investigations, and liaising with internal teams and third parties to ensure smooth and timely solutions. Additionally, I will contribute to knowledge base articles and share best practices.
Description
If you’re looking for a role that goes beyond just closing tickets, this position could be the perfect next step in your career. No two days will be the same; one day I might be deep diving into a bug investigation, while the next I could be working on migrations, onboarding, or creating knowledge base articles relied upon by thousands of users. This role is ideal for those who love solving technical problems with a customer-centric approach, want exposure to a wide range of technologies and challenges, enjoy working in a collaborative environment where their ideas matter, and are looking for a clear path for growth in tech support, product engineering, or operations. You will benefit from a competitive salary, 25 days of holiday (plus bank holidays) and a 'birthday' holiday, volunteer leave to support local communities, numerous health and wellbeing initiatives, and many more perks. Additionally, there will be clear opportunities for career progression, whether you wish to delve deeper into technical expertise, leadership, or product-focused roles, all within a supportive team culture that encourages collaboration and personal growth.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2639 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Direct Online Services, Action Prompt Ltd, PayItMonthly Ltd, OfficeXpress Europe Limited, TCMM Shutter Group Ltd, SaluteMyJob, Access4 among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 78 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 78 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.