3091 IT & Software Developer jobs in the UK
Requirements
Must:
- Previous experience in an IT Service Desk or customer support role (phone-based preferred)
- Strong communication skills with the ability to interact confidently with users at all levels
- Competent in logging and tracking issues in a ticketing system
- Ability to follow processes accurately and work within structured service environments
- Reliable, organised, and able to manage workload during defined shift hours
- Must successfully complete an Access NI Basic check prior to starting
Responsibilities
- Act as the initial point of contact for all incoming phone-based IT queries and issues
- Log incidents and service requests accurately into the service management system
- Perform initial triage and refer tickets to the correct group to resolve
- Provide clear, concise communication to users regarding next steps and expected timeframes
- Escalate priority incidents promptly in line with escalation procedures
- Work collaboratively with internal IT teams to support effective incident resolution
Description
We are seeking four IT Service Desk Analysts to provide first-line support within a busy, phone-based service desk environment located at Hillview House, Newtownabbey. The role focuses primarily on capturing incidents and service requests, routing them to the appropriate support teams, and delivering efficient service while adhering to defined processes and service levels. We are proud to be an inclusive employer and welcome applications from all backgrounds. Employment will be subject to passing screening requirements, including a DBS and credit history check. Our contract offers a pay rate of £14.50 per hour, with working hours from Monday to Friday, 8am-5pm.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3091 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
The Scouts Association, Bluefruit Software Limited, SwapTix, Arctic Shores, Silmid Limited, Roke Manor Research Limited, Didsbury Engineering Co Ltd among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays Technology as they are hiring for 90 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays Technology as they are hiring for 90 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.