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Support Analyst
£35,000 - 35,000
Blind Veterans UK
Terminus Place, Littlehampton
£35,000 - 35,000
Requirements
Must:
To be considered as a Support Analyst, you will need:
- Extensive knowledge of Microsoft desktop operating systems, Microsoft Office systems, and Microsoft 365 services.
- Extensive knowledge of digital telephone switchboard programming.
- Extensive knowledge of desktop and peripheral hardware.
- Good knowledge of WAN and LAN networking using TCP/IP, server operating systems, Microsoft Active Directory, email systems, backup principles and strategies.
- Excellent customer service skills.
- Methodical and flexible troubleshooting and diagnostic skills.
- Ability to prioritize your workload and adapt to varying demands.
- Ability to make rational decisions under pressure.
- Demonstrable experience with the use and administration of a call logging system.
- Experience in supporting mobile and desk-based telephony.
- Hands-on experience of supporting users in a multisite Microsoft environment.
- Demonstrable experience of the use and configuration of Windows 10.
- Demonstrable experience of the use and configuration of Microsoft 365 (Office) applications.
- Hands-on experience with hardware, software, and peripheral installation and upgrades.
- Experience with Active Directory Domain Services.
- Experience with Microsoft Exchange Online.
Responsibilities
We are looking for a proactive and resourceful Support Analyst to provide first and second line support to our users. Reporting to the IS Operations Manager, you will:
- Respond to service desk requests over the phone, via email, or face to face, analyzing user needs to find the best solution to their problems.
- Support PCs, peripherals, and telephony while enabling network access and managing permissions.
- Perform backup procedures, upgrades, and system maintenance.
- Install, configure, and replace PC hardware, software, and peripherals to ensure authenticated users have appropriate access to information systems.
- Install, configure, and replace desktop, DECT, and mobile telephony hardware for effective internal and external communication.
- Lead on the preparation and execution of IS projects with support from the IS Operations Manager.
- Configure, amend, and disable network accounts and associated privileges as required.
- Provide Information Services support to users, resolving IS-related issues daily, with support from outside companies when necessary.
- Utilize a range of tools and applications to assist in supporting the Blind Veterans UK data and telephony networks.
- Operate backup procedures and schedules, regularly testing backup and restore procedures to ensure full data integrity.
- Ensure that users understand and appreciate the reasons for certain IS policies.
- Document Service Desk ticket resolutions and assist with documentation of IS systems and procedures for reference.
Description
We are Blind Veterans UK, a charity committed to helping vision-impaired ex-service individuals rebuild their lives regardless of how or when they lost their sight. Founded in 1915 by Sir Arthur Pearson, we have been supporting veterans affected by sight loss from various military conflicts throughout the years. We are currently seeking a Support Analyst to join us for a full-time, 12-month fixed term contract. This role is home-based with regular travel to our Rustington Centre. Benefits: - Salary of £37,130.08 per annum - Generous annual leave with the option to purchase additional days - Pension scheme with generous employer contributions - Healthcare cash plan - Access to legal services and mental health support - Employee assistance program - Paid professional subscriptions and discounts - Homeworking allowance - Opportunities for professional and personal development - Enhanced pay If you would like to join us as a Support Analyst, we encourage you to apply as soon as possible.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 950 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
u-blox, Cencora, Unisys, onebillion, Core-Asset Consulting, ApplianSys, Extension Hub among others, are currently hiring for Support roles in the UK.
The company with most openings is LA International Computer Consultants Ltd as they are hiring for 30 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is LA International Computer Consultants Ltd as they are hiring for 30 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.