IT & Software Developer jobs in the UK
1st Line IT Support Analyst
£30,000 - 30,000
Bleckfield Ltd
Bull Hill, Leatherhead + Remote
£30,000 - 30,000
Requirements
Must:
- Windows 10/11 administration and troubleshooting
- Microsoft 365 tenant administration (Exchange Online, SharePoint, OneDrive)
- Office Applications (Word, Excel, Outlook)
- Command line troubleshooting
- Remote support tools experience
- Excellent problem-solving and logical thinking
- Outstanding verbal and written communication
- Strong customer service mindset
- Meticulous attention to detail
- Ability to multitask and adapt to changing priorities in an MSP environment
- Team player with a collaborative approach
- 6-12 months IT helpdesk/technical support experience or strong IT foundation with demonstrable passion for learning
- Desirable: RMM platform experience (NinjaOne or similar)
- Desirable: Basic networking knowledge (TCP/IP, DNS, DHCP)
- Desirable: Hardware troubleshooting
- Desirable: Healthcare/regulated environment experience
- Desirable: Microsoft certifications
- Desirable: PowerShell basics
- Desirable: PSA/ticketing system experience
Technologies
Excel
Microsoft 365
TCP/IP
Office 365
Responsibilities
- Be the first point of contact for IT support via phone, email, and ticketing system
- Diagnose and resolve hardware, software, and network issues remotely
- Handle user account management (password resets, Microsoft 365 provisioning)
- Document all issues and solutions thoroughly in our ticketing system
- Escalate complex problems to 2nd line with detailed handover notes
- Provide excellent customer service to users with varying technical knowledge
Description
At Bleckfield Limited, located in Leatherhead, Surrey, we are a growing Microsoft Solutions Partner specializing in IT support and managed services for care homes and healthcare organizations across the UK. We are a close-knit team of IT professionals who are passionate about delivering high-quality technical support to organizations that make a real difference in peoples lives. We offer up to 4 Microsoft exam vouchers per year, full access to online training platforms, and mentorship from experienced technicians. Our benefits package includes a salary between £25,000 - £30,000 depending on experience, a company pension scheme, and no weekend or bank holiday work.
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