2589 IT & Software Developer jobs in the UK
Requirements
Must:
- A proactive mindset, with the ability to spot and prevent issues before they escalate
- Strong troubleshooting and problem-solving skills
- Confidence supporting non-technical users with patience and empathy
- Good communication skills, both written and verbal
- Ability to manage multiple tickets and priorities in a fast-paced environment
- A reliable, professional, and customer-focused approach
- Working knowledge of Windows 11
- Experience using Microsoft 365 (Teams, Outlook, SharePoint, OneDrive)
- Hands-on experience setting up and troubleshooting laptops, desktops, and mobile devices
- Understanding of business networking (Wi-Fi, VPNs, remote working setups)
- Experience configuring mobile devices (iOS and Android)
- The ability to learn new tools and technologies quickly
- Desirable: Experience with JIRA Service Desk or similar ticketing systems
- Desirable: Previous IT support or customer service experience
- Desirable: Interest in cyber security or information security
- Desirable: IT qualifications or certifications (e.g. CompTIA, Microsoft)
Responsibilities
- Responding to IT support requests via JIRA Service Desk, phone, email, and in person
- Handling business-critical incidents and prioritising issues in line with SLAs
- Supporting users with password resets, account access, new starters, and leavers
- Troubleshooting Microsoft 365, email, and common application issues
- Setting up and configuring laptops, desktops, monitors, and mobile devices
- Logging, tracking, and updating tickets accurately
- Escalating complex issues to senior IT staff or third-party providers when required
- Supporting cyber security awareness initiatives
- Monitoring security alerts and reporting suspicious activity
- Creating and maintaining IT documentation and user guides
Description
We are a leading UK provider of smart, sustainable heat-network solutions, specializing in end-to-end services for local authorities, housing associations, and private developers. With decades of experience, our expertise ranges from design and build through to operation, metering, billing, and optimization. Our mission centers on driving energy efficiency, reducing carbon, and delivering reliable, affordable heat for residents. This role offers clear progression opportunities, with exposure to infrastructure, cyber security, systems administration, and automation projects as you develop. We offer a competitive salary of up to £28,500, a 5% pension, private healthcare, and 25 days of holiday plus bank holidays. Our location in Shipley provides flexible working hours.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2589 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
City of Lincoln Council, Bluefruit Software Limited, Openda Ltd, The Scouts Association, Essex Police and Kent Police, National Highways, Hastings Direct among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays Technology as they are hiring for 82 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays Technology as they are hiring for 82 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.