Technical Account Manager - VoIP

- Work closely with the internal sales team, vendors, and channel partners to design, support, and promote effective UC and networking solutions - Deliver product demonstrations and assist with technical aspects of sales pitches - Support webinars, open days, and industry events with solution-focused technical input - Identify and suggest upsell opportunities based on customer needs - Deliver technical product and certification training to partners and internal staff - Assist in the creation of training materials and technical content - Plan and run technical workshops and webinars (virtual and in-person) - Promote upcoming training sessions in collaboration with the marketing and sales teams - Act as a technical liaison for key UC vendors and manufacturers - Maintain up-to-date knowledge and certifications across the vendor portfolio - Attend vendor briefings and contribute to product lifecycle planning - Provide 2nd-line technical support to partners on UC, networking, and security solutions - Troubleshoot issues via logs, remote sessions, and lab testing - Escalate to vendors where required and contribute to internal knowledge base articles