IT Support Administrator

- Maintain and troubleshoot meeting room conference equipment to ensure smooth operation - Assist the external IT support company with on-site tasks and coordination - Set up laptops and IT equipment for new starters, following a defined checklist of requirements - Carry out IT offboarding for leavers, including recovering equipment, disabling accounts, and removing access to systems - Deliver basic IT training to new starters on how to use their equipment and systems - Create and manage user access for photocopiers, sign-in systems, and other internal platforms - Provide occasional training sessions to staff on common IT issues and best practices to help improve digital confidence company-wide - Support the procurement process for IT equipment and liaise with suppliers as needed - Assist with creating, updating, and maintaining IT Standard Operating Procedures (SOPs) and internal documentation - Coordinate and document monthly backup checks in collaboration with the external IT support company - Act as the first point of contact for all external IT contractor communications - Perform low-level, on-site IT troubleshooting and technical support for staff - Administer user accounts and permissions across various software packages used by the company - Send monthly utilisation reports to the Office & HR Manager and Chief Operating Director regarding the external IT support company - Maintain an up-to-date inventory of all high-value IT equipment across the business - Assist with researching and securing providers for IT-related services such as fibre connections, telephone systems, website hosting, and other infrastructure needs - Assist with installation and amendments to WiFi