Infrastructure Operations Analyst

*Operational Support* - I provide operational support to the Infrastructure Engineering Management Team, including the Head of Department and senior managers. - I maintain and improve operational systems and processes, including integrated workplace management systems and Help Desk platforms. - I operate and maintain Engineering Incident Management protocols and support Safe Systems of Work processes. - I attend meetings as a delegate for senior managers and present administrative and operational reports. *Commercial & Financial Support* - I prepare and validate commercial reports, metrics, and budget submissions. - I collate annual engineering budget requirements for projects and routine maintenance. - I enable monthly infrastructure and third-party KPI/SLA reporting, ensuring data integrity. - I manage purchasing, invoicing, receipting, and financial reconciliation processes. - I provide accurate monthly budget forecasts and compliance reporting. *Supplier & Contract Coordination* - I act as a key liaison for third-party engineering supplier engagement, resolving issues and responding to queries. - I manage operational contracts, ensuring compliance with best practices and monitoring performance. - I maintain a key database of third-party providers and contract tracking tools. *Governance, Risk & Compliance* - I maintain statutory property logbooks and compliance databases for testing and certification. - I monitor and report on operational risk issues and incidents. - I ensure that the teams business continuity plan is maintained and updated. - I support Health & Safety and Wellbeing across the Infrastructure team. *Team Coordination & Workforce Administration* - I manage administrative staff and maintain accurate contract and shift schedules across teams and properties. - I administer team schedules, holidays, sickness, and expenses. - I support recruitment logistics, employee onboarding, and workforce planning. - I organize continuous professional development sessions and maintain training needs assessments.