2492 IT & Software Developer jobs in the UK
Employee Technology Support Engineer
£58,000 - 98,000
Bank of America
Clarendon Road, Belfast
£58,000 - 98,000
Requirements
Must:
- Proficient in supporting Windows 11 and Microsoft Office 365 applications (Outlook, Word, Excel, Teams)
- Good understanding of Active Directory, Group Policy, and user account management
- Good knowledge of network fundamentals
- Experience with hardware troubleshooting and repair for desktops, laptops (Dell, HP), and printers
- Experience supporting mobile devices (iOS/Android) and MDM solutions
- Commitment to providing excellent customer service with a positive, professional, and patient demeanor
- Good analytical and troubleshooting skills with the ability to diagnose and resolve complex technical issues quickly
- Good verbal and written communication skills, with the ability to explain technical concepts to non-technical users
- Ability to manage multiple priorities and work effectively in a fast-paced, high-pressure environment
- Collaborative mindset with a willingness to share knowledge and assist colleagues
- Experience in working in a large tech/finance organization (preferred)
- Experience with Linux operating systems (preferred)
- Familiarity with collaboration platforms beyond Microsoft Teams (e.g., Zoom, Webex) (preferred)
Responsibilities
- Provide exceptional front-line technical support to all Bank of America employees
- Support a diverse employee base across both back-office and front-office
- Install, configure, and maintain a variety of hardware and software
- Log, track, and prioritize all support requests using our ticketing system
- Ensure detailed and accurate documentation of all troubleshooting steps and resolutions
- Provide basic training and guidance to employees on the use of new hardware, software, and security protocols
- Adhere to all Bank of America security policies and compliance regulations
- Work closely with technology partners to escalate and resolve complex issues
- Contribute to and maintain a knowledge base of technical articles and solutions
Description
At Bank of America, we are dedicated to helping make financial lives better through every connection. Located in Belfast, our new office in the City Quays area is a vibrant addition to our global presence, where we emphasize innovation and investment in talent. We offer competitive benefits that support the well-being of our employees and their families. As part of our commitment to providing a diverse and inclusive workplace, we focus on creating opportunities for personal growth and impact within our community. Join us to shape the future of banking while thriving in a collaborative and creative environment.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2492 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
City of Lincoln Council, Bluefruit Software Limited, Openda Ltd, National Highways, Counter Terrorism Policing, OKTO Integrated Services, Ishida Europe Ltd among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 75 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 75 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.