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IT Support Apprenticeship
£24,000 - 24,000
Baltic Apprenticeships
Gardner Road, Fishersgate
£24,000 - 24,000
Requirements
Must:
- Grade 4 in Maths and 5 in English is essential for this role.
- Excellent communication skills, both written and verbal.
- A proactive nature and good initiative with the ability to solve problems.
- An empathetic attitude with the ability to build excellent rapport with users.
- The ability to remain calm under pressure.
- A good working knowledge of Microsoft Office.
Responsibilities
- Support and maintain the school's IT systems.
- Provide efficient IT support to all teachers, support staff, and students.
- Escalate IT issues to the IT Manager when necessary.
- Retain ownership of incidents and monitor them until a satisfactory resolution is achieved.
- Follow established procedures for service requests, utilizing a ticketing system to prioritize, handle, and manage issues and queries.
- Diagnose and resolve technical issues.
- Support the IT Manager in undertaking IT projects as instructed.
- Assist the IT Manager in maintaining the 3-year rolling plan.
- Provide desktop and server support.
- Set up, configure, and install authorized software to new IT equipment.
- Ensure security and upgrades are applied to desktops and laptops/Chromebooks.
- Fault-find existing IT equipment.
- Keep the asset register and licensing records up to date at all times.
- Provide on-site support for school events, including evening events.
Description
We are passionate about technology and eager to help you kickstart your career in IT. We are offering an exciting opportunity for a motivated and tech-savvy individual to join our dynamic team as an IT Apprentice. We oversee a network of thriving schools, and as part of our IT team, you will play a key role in supporting the technology infrastructure that powers our educational excellence. This apprenticeship will provide you with hands-on experience in a professional IT environment, combined with structured learning to help you develop the skills needed for a successful career in IT. You will work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships. Salary, Hours & Benefits: - £24,027 per annum - Monday to Friday, 37 hours per week - Local Government Pension Scheme (LGPS) for support staff with a 23.8% employer contribution (correct as of April 2024). - We prioritize staff well-being. - Employee Assistance Programme providing access to tools for improved happiness and health and support for mental health. - On-site car parking and secure bike racks for staff. Next Steps: If this sounds like the role for you, we invite you to send us your application. Once we receive your CV, one of our team members will be in touch to guide you through the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. Eligibility Criteria: You must have the right to work in the UK and valid residency status to apply for this apprenticeship.
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