3074 IT & Software Developer jobs in the UK
IT Service Desk Analyst
£30,000 - 30,000
BUUK Infrastructure
Windmill Avenue, Borley Green
£30,000 - 30,000
Requirements
Must:
- GCSE grade C / 5 in English and Maths, or equivalent
- Experience working within an IT service desk / IT Support environment
- Customer services background
- Experience supporting Microsoft operating systems, Active Directory and Exchange
- Excellent verbal skills in person, phone or virtual meetings
- Excellent written communications
- Excellent problem solving skills
- Highly organised and self-motivated
- Ability to deal with potentially stressful situations calmly
- Assertive, confident, positive and professional manner
- Ability to prioritise to achieve SLA
- Maintain high attention to detail
- Desirable: CompTIA A and Network, Security or equivalent
- IT based A level Grade C or above / BTEC or equivalent
- Degree or equivalent
- ITIL certification
- Support based Microsoft technologies accreditation
- Knowledge of Remote Desktop Services technologies
- Network troubleshooting experience
- Knowledge of DHCP, DNS, VPN
- Experience using ITSM packages
- Knowledge of smartphone & mobile device support
- Ability to troubleshoot IT related issues
- Good understanding of IT security and awareness of cyber security best practices
Responsibilities
- Providing excellent customer service via the telephone, email and the ITSM system
- Maintaining the high standards required for BUUK internal service levels
- Working in a front of house position offering in person customer and technical services
- Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution
- Proactively manage communication for all Incident/Request statuses through to resolution
- Provide user support and coaching for end-users utilising BUUK systems
- Maintaining a rapport with customers by understanding their role within the organisation
- Complete the setup of new starters, role changes & leavers
- Offer first line support out of hours as specified on the team rota
- Any other appropriate duties as required by the Service Desk manager
Description
At BUUK Infrastructure, we are on a mission to be the leading utility partner driving the UK towards net zero. With over 30 years of innovation and change, we provide a supportive work environment that enables our employees to thrive. We offer a competitive benefits package, including a cost of living annual pay review, pension contributions, generous holiday allowance, and enhanced family leave. We promote an award-winning culture focused on wellbeing and safety, and we are proud to be an equal opportunity employer. Join us and help make a difference!
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You can find Business Specialist salaries in the UK here.
How many Business Specialist jobs are in the UK?
Currently, there are 3074 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the UK a good place for Business Specialists?
The UK is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the UK?
The Scouts Association, Bluefruit Software Limited, SwapTix, Arctic Shores, MOD - Defence Digital, MSC Industrial Supply Co UK, Wicresoft UK ltd among others, are currently hiring for Business roles in the UK.
The company with most openings is Hays Technology as they are hiring for 95 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is Hays Technology as they are hiring for 95 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.