User Researcher (Openreach Design Practice)

- Solid hands-on experience in user research and/or UX design, with a strong user-centred approach. - Confidence using both qualitative and quantitative methods, and knowing when to apply each. - Skill in breaking down complex problems into clear research plans and turning findings into actionable insights. - A service design perspective – connecting what users need with practical solutions in a fast-moving tech environment. - Comfort working with digital tools and technical teams, and understanding how to navigate that space. - Strong intuition and empathy – good at reading between the lines and uncovering what users really need. - Excellent communication and stakeholder management skills, with the ability to build trust and influence decisions. - Adaptability and focus, especially when juggling multiple projects or working through ambiguity. - Drive to overcome challenges, whether it’s accessing users or navigating internal processes. - Experience with key research tools and techniques, like journey mapping, personas, usability and content testing, and accessibility best practices. - Desirable: A qualification in UX Design, UX Research, or a related field.