3046 IT & Software Developer jobs in the UK

BT Group jobs

User Research Specialist - London

£36,000 - 67,000
BT Group
Braham Street 6, London
£36,000 - 67,000
Company Size icon
Company Size
5k+
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Customer champion – relentless focus on customer centricity and experienced shaping world-class customer solutions - Analytical – ability to analyse and interpret data and findings into actionable insights - Strong organisational skills – can prioritise and manage tasks simultaneously - Zero-to-one experience – proven experience in a zero-to-one product development environment, driving research and insights from concept through to launch - Collaborator – works with peers and business stakeholders to maximise value and input, able to get teams to dream big and align on a commonly agreed vision and support in the path to get there - Value driven – understanding of what creates customer value and what does not - Highly proficient in mixed-method research combining qualitative and quantitative approaches, including planning, leading and managing user and stakeholder interviews - Experienced in persona mapping, shaping user flows and user journey mapping - Familiarity with user testing platforms, usability testing tools and collaboration tools - Basic knowledge of wireframing and prototyping

Technologies

AI
LESS
Marketing

Responsibilities

- Responsible for product and customer research from ideation stage, discovery, technology and product functionality and features within the Etc. innovation portfolio - Work with product managers/owners to support ongoing research needs to qualify and refine customer solutions - Deliver the Etc. user research strategy in collaboration with user research colleagues and ensure knowledge sharing across the Etc. team and wider business - Define research objectives, select appropriate methods and create research roadmaps to support Etc. growth areas - Manage user research and development of qualitative and quantitative approaches encompassing methodologies inclusive of remote and on-site studies - Implement continuous improvement opportunities to improve user research processes - Ensure findings are clearly articulated and that insights are turned into actionable recommendations for product managers/owners and key stakeholders

Description


We are seeking an experienced User Researcher to help research, customer test, refine and develop solutions that solve genuine customer needs. This cross-functional role collaborates across our product management, commercial, strategy, delivery, marketing and research teams, alongside BT research and business development stakeholders. Our company is committed to innovation and providing a supportive workplace. We offer a comprehensive benefits package including a 10% on-target annual bonus, pension scheme, flexible benefits, and enhanced family leave, among others.
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