IT & Software Developer jobs in the UK
Service Design Architect
£36,000 - 67,000
BT Group
Gosforth Park Way, Newcastle upon Tyne
£36,000 - 67,000
Requirements
Must:
- Skilled to a minimum ITIL 4 Foundation, expected to progress to Intermediate ITIL disciplines including ITIL4 Managing Professional.
- Accountability and ownership for proactively managing own work.
- Broad experience in understanding and delivering service to business customers.
- Key stakeholder management and interpersonal skills, with experience in direct interaction with customers.
- Confident in presenting service models and comfortable negotiating with key stakeholders.
- Ability to influence decisions through advice and the quality of work produced.
- Able to maintain a reputation for quality and delivery of expertise to the business.
- Prior experience in responsible for engineering delivery plans for small projects.
- Ability to lead on transformation strategy for creating effective service solutions.
- Keen interest in learning about service strategies for Corporate & Public Sector and stakeholders required for quality service design.
Responsibilities
- Accountable for delivering the optimal service model for non-standard and complex customer solutions, including defining customer requirements and developing pricing.
- Produce high-quality bid proposal documents outlining specifications and service value to the customer.
- Negotiate directly with customers at senior levels on key service components and third-party contract support.
- Ensure accurate resource forecasting to meet contract requirements and mitigate resourcing risks.
- Contribute to the development and implementation of unit policies and procedures to optimize design methodologies.
- Manage and develop strong relationships with customers at senior levels, ensuring understanding of service design handovers.
- Work with a wide range of internal and external stakeholders to assess customer requirements and minimize delivery risks.
Description
At BT, we are a global leader in secure connectivity and collaboration, serving 1-2 million business customers internationally with a commitment to diversity and inclusion. Our flexible working approach allows for hybrid arrangements, with opportunities for part-time and job-share roles. We offer competitive salaries, a 10% on-target bonus, comprehensive benefits including a pension scheme and extensive training resources. As a member of our team, you will contribute to making a significant impact in society while being part of a diverse and inclusive environment. We encourage applications from all backgrounds and experiences.
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