2952 IT & Software Developer jobs in the UK

BT Group jobs

Service Analyst

£36,000 - 67,000
BT Group
New Bailey Street, Manchester
£36,000 - 67,000
Company Size icon
Company Size
5k+
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Report management experience and operational data analysis skills - Proficiency in Microsoft Excel at a technical level, including VLOOKUPs, pivot tables, and macros - Proven track record of implementing business improvements from concept to delivery - Strong stakeholder management skills, including managing stakeholders up to director level - Knowledge of business improvement

Responsibilities

- Minimise service credit impacts - Compile service management reports - Analyze service and performance data - Identify and implement improvement opportunities - Maintain data feeds and identify new sources as required - Address service issues through BT Tech virtual teams and create a service improvement plan - Analyze insights from the Customer Engagement team and make recommendations to improve customer experience and drive NPS - Engage in business and process improvement activities

Description


At BT, we provide mission-critical communications services for emergency services across the United Kingdom. As an ESN Service Analyst, youll have a significant impact on network stability and service reliability that keeps people safe. Were located in major cities such as London, Birmingham, Bristol, and Manchester, and we offer an attractive salary with a range of competitive benefits, including a 10% on-target annual bonus, pension contributions, generous leave policies, and access to extensive training and development opportunities. We embody a culture of inclusivity, collaboration, and continuous growth, aimed at connecting people and making a positive impact on society.
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