2747 IT & Software Developer jobs in the UK
Chatbot Software Engineer (New Bailey, Manchester, UK)
£36,000 - 67,000
BT Group
New Bailey Street, Manchester
£36,000 - 67,000
Requirements
Must:
- Experience developing chatbots on Sprinklr platform or other CX platforms
- Production-grade conversational AI solutions experience
- ML model training with measurable performance improvements
- Strong troubleshooting across bot logic, integrations, and platform configuration
- Excellent communication and ability to balance development with support responsibilities
- Experience with multiple Sprinklr modules (Service, Marketing, Social) (preferred)
- Sound knowledge of chatbot design principles and exposure to CX platforms (preferred)
- Agile methodology experience (preferred)
Responsibilities
- Design and develop chatbots using Sprinklrs Conversational AI with Dynamic Workflows and Smart FAQ
- Implement and train ML models: Zero Shot, Issue Type Intent, and Smart FAQ
- Create qualifying and issue-type bots with proper intent, entity, and context handling
- Integrate bots with external systems via APIs and deploy across multiple channels
- Create rich media assets (buttons, images, carousels) for enhanced user experience
- Provide ongoing support and troubleshoot bot performance issues
- Monitor metrics: containment rates, sentiment analysis, conversation quality
- Manage change sets for dev-to-prod deployments
- Configure Rules, Macros, Workflows, Queues, and Unified Routing
- Create Dashboards, Reports, and Secure Forms
- Troubleshoot live chat deployments, platform issues, and CSP configurations
- Manage permissions, roles, and personas as required
Description
We are BT Group, the worlds first telco, with a rich heritage in the sector and home to some of the UK’s most recognized brands such as BT, EE, Openreach, and Plusnet. We are transforming our business and are focused on a massive digital infrastructure project aimed at connecting over 25 million premises to full fibre broadband. As we invest in 5G and apply AI technology, we are on a path to revolutionizing customer experiences in the telecommunications industry. Our commitment to improving connectivity is unwavering, making this an exciting time to join our team.
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Which companies are hiring for Machine Learning Engineer jobs in the UK?
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The company with most openings is Experis as they are hiring for 90 different Machine Learning Engineer jobs in the UK. They are probably quite committed to find good Machine Learning Engineers.
The company with most openings is Experis as they are hiring for 90 different Machine Learning Engineer jobs in the UK. They are probably quite committed to find good Machine Learning Engineers.