2907 IT & Software Developer jobs in the UK
Requirements
Must:
- Previous experience in a 1st line help desk or IT support role, ideally in a managed services environment.
- Good working knowledge of Microsoft 365 and Azure AD, Windows Server.
- Basic telephony/VoIP support awareness.
- Strong customer service skills with the ability to communicate technical information to non-technical users.
- Good problem-solving skills, capable of prioritizing and escalating appropriately.
- Comfortable working within SLAs and adhering to processes.
- Ability to work independently as well as part of a team.
- A positive, can-do attitude and willingness to learn.
Desirable:
- Experience in MSP environments.
- Exposure to CCTV, access control, or VoIP systems.
- Familiarity with Hyper-V or VMware.
- PowerShell scripting experience.
- Relevant certifications: Microsoft (M365/Azure), CompTIA, Cisco.
Responsibilities
As a 1st Line Help Desk Engineer, I will be responsible for:
- Receiving, triaging, logging, and managing support calls, emails, and tickets via our Help Desk portal.
- Providing first-line diagnostics and resolutions of user issues regarding hardware, software, telephony, and connectivity.
- Assisting customers with the setup and configuration of PCs, laptops, mobile devices, printers, and peripherals.
- Creating and maintaining user accounts, permissions, and access in systems.
- Handling password resets, user onboarding/offboarding, software installations, updates, and patching.
- Escalating unresolved or complex issues to 2nd Line or relevant teams with full documentation and context.
- Meeting agreed Service Level Agreements (SLAs) for response and resolution times.
- Maintaining clear and accurate ticket records, status updates, and handovers.
- Providing excellent customer service, communicating clearly, and managing stakeholder expectations.
- Contributing to knowledge-based articles and documentation for recurring issues.
- Occasionally visiting clients onsite as required.
Description
We are located in Doncaster, offering a full-time, permanent position with a salary range of £26,000 - £30,000, depending on experience. Our work schedule includes a 4-day workweek, with alternating Mondays or Fridays off. We pride ourselves on offering a range of benefits including enhanced maternity and paternity leave, free on-site parking, a casual dress code, sick pay, access to SmartHealth, and regular team events and social gatherings. If you are looking for a supportive environment where you can grow and make an impact, we encourage you to apply!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2907 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Probado Ltd, Origin, Direct Online Services, Kura, Commsworld, Street Group, Red Kite Learning Trust among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays Technology as they are hiring for 58 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays Technology as they are hiring for 58 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.