IT & Software Developer jobs in the UK
Requirements
Must:
- Customer service focus
- Experience with current Windows desktop and Windows Server operating systems
- Experience with Microsoft Exchange technologies (SMTP, POP3, IMAP), Office 365 and Hosted Exchange
- Working knowledge of Active Directory
- Strong understanding of TCP/IP networking, IP routing, DNS and DHCP
- Practical experience with MS Office applications
- Experience setting up and installing WiFi networks
- Ability to pass a DBS check
- Excellent communication skills
- Self-motivated with the ability to work independently
- Strong organisational and time management skills
- Ability to prioritise and manage workload effectively
- High attention to detail
- Patient, technically curious and proactive
- Strong team player
- MCSE and/or CCNA certification (or willingness to work towards these)
Responsibilities
- Provide high-quality technical support, including producing documentation and reports
- Install, configure, maintain and support hardware, operating systems and applications
- Monitor and maintain computer systems, servers and networks
- Support system setups and follow technical documentation to resolve issues
- Assist with the rollout of new systems and applications
- Respond to support tickets within agreed SLAs
- Manage and prioritise multiple open cases efficiently
- Escalate issues to third parties where required
- Act as the direct escalation point from the 1st & 2nd Line Service Desk
- Resolve specialist faults including 4G and VoIP technologies
- Support and mentor 1st & 2nd Line Technicians
- Monitor and maintain server backups
- Participate in weekend and out-of-hours support rota
- Test and evaluate new technologies as directed
Description
We are seeking an experienced and motivated 2nd Line IT Support Technician with experience in a Team Lead role to join our growing team. This role is crucial in ensuring the smooth operation of our clients IT systems and delivering exceptional technical support. We offer ongoing training and professional development, a supportive team environment, opportunities to work with modern technologies, and career progression possibilities. If you are driven and looking to advance your technical support career, we invite you to apply.
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How many IT Manager jobs are in the UK?
Currently, there are 0 Manager openings. Check also: CTO jobs, ERP jobs, Architect jobs - all with salary brackets.
Is the UK a good place for IT Managers?
The UK is one of the best countries to work as a IT Manager. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.