2625 IT & Software Developer jobs in the UK
Requirements
Must:
- 1+ years of experience in customer service, telecommunications industry is a plus
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
- Familiarity with CRM systems
- Outlook 365 knowledge
- Self-starter with a focus on solving problems and providing solutions
- Solid organisational ability and a high attention to detail
- Customer-centric approach to service delivery
- Consistent exercise of independent judgment and discretion in matters of significance
- Good written and verbal communications skills
- Problem solver and solution provider
Responsibilities
- Handle and prioritise tickets related to customer faults, achieving resolutions within agreed SLAs
- Log, categorise, and prioritise customer tickets in line with the relevant ticket banding and type
- Conduct diagnosis of faults and attempt documented fixes; escalate to 2nd line support or 3rd party providers as necessary
- Perform end-to-end problem isolation and troubleshooting of service quality issues
- Work with customers, internal or external, to resolve issues and ensure a positive experience
- Complete assigned daily tasks to ensure optimal network performance and end service for customers
- Conduct remote installations and assist in training customers as needed
- Provide technical support to field sales for complex assistance
- Cover other areas in the Hosted & Connectivity department where needed
- Resolve SIP/VoIP faults, call quality issues, or routing of traffic
- Troubleshoot network and router issues, identifying root causes
- Assist on-site with any faults and identifying root causes of issues
Description
We are a dedicated telecommunications company committed to providing outstanding customer service and solutions. Our team is passionate about solving problems and ensuring a positive experience for our customers. We offer a competitive salary ranging from £24,500.00 to £27,000.00 per year along with benefits including company events, a pension scheme, gym membership, on-site parking, private medical insurance, and a referral programme. This position is full-time and located in-person.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2625 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
The Scouts Association, Bluefruit Software Limited, Arctic Shores, SwapTix, Kodu, Silmid Limited, MandM among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays Technology as they are hiring for 72 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays Technology as they are hiring for 72 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.