Server Engineer

- Monitor, manage, and proactively optimize all servers and infrastructure applications to ensure top-tier performance and availability. - Oversee and support VMware infrastructure, ensuring seamless operation and efficiency. - Ensure the effective management and maintenance of SAN infrastructure to provide reliable and effective data storage solutions. - Provide expert support for cloud-based solutions, ensuring smooth integration and efficient support. - Develop and implement automation scripts and tools to enhance server management and streamline maintenance tasks. - Create, update, and review infrastructure documentation in accordance with Ashurst standards, ensuring clarity and precision. - Adhere strictly to IT processes and procedures, especially regarding Change Control, Privileged Access Management, and system security, ensuring full compliance with regulatory and internal policies. - Resolve all logged incidents and service requests promptly, and support major incident activities, as well as problem, change, and configuration management processes. - Collaborate with the Service Delivery team to manage escalations and resolve tickets effectively, ensuring high-quality service delivery. - Participate in operational rotas to maintain environmental stability and proactively identify and address potential issues. - Engage with vendors to provide support and guidance, enhancing service delivery and resolving technical challenges. - Work closely with the global IT - Platforms Infrastructure Team to deliver seamless support across different regions and time zones to our user community.