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Application Support Engineer
£35,000 - 60,000
Ascendion
Leen lane, Chester
£35,000 - 60,000
Requirements
Must:
We are looking for an experienced Application Production Services Specialist with over 5 years of IT experience in Production Support, ITIL, or Technical Implementations. You should have strong expertise in Java/J2EE (Core Java, JDBC, Web Services, MQ, Microservices, MuleSoft) and hands-on experience with middleware technologies such as IBM WebSphere MQ, JBoss, and MuleSoft. A solid knowledge of Unix/Windows operating systems, along with scripting capabilities, is essential. You should also possess proficiency in Oracle, DB2, and PL/SQL for effective incident resolution. Experience with monitoring and scheduling tools for system support is required, alongside excellent problem-solving, communication, and stakeholder management skills.
Responsibilities
As an Application Production Services Specialist, you will provide L1/L2/L3 production support, which includes incident management, root cause analysis, and problem resolution. You will manage incident and problem tickets using enterprise ITSM tools and perform capacity and performance management to ensure system stability. Collaborating closely with development teams, you will assist in onboarding new applications and managing upgrades. You'll be responsible for supporting internal and external audits, ensuring compliance and proper documentation. Prioritizing defect fixes and enhancements with business and operations teams will be part of your role. Additionally, you'll handle event-driven and scheduled batch processes to ensure smooth operations and troubleshoot technical issues related to Java, Middleware, Unix/Windows, and databases. Participation in on-call support for real-time issue triaging and restoration efforts will also be expected.
Description
In this role, you will play a critical part in maintaining service stability and performance while collaborating with various teams, such as development, infrastructure, and business stakeholders. Your expertise and proactive approach will be essential in supporting system upgrades and operational enhancements, contributing to our commitment to excellence in application production services.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 1033 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, Leidos among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays as they are hiring for 24 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays as they are hiring for 24 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.