IT Support Engineer - Broxbourne

- Act as the first point of contact for IT support queries across the business - Triage, prioritise, and resolve incidents in line with SLAs and business impact - Provide 1st and 2nd line support across desktops, laptops, mobile devices, printers, and peripherals - Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint - Manage user accounts, identity, and access via Active Directory / Entra ID, including MFA and Conditional Access - Deploy and manage devices using Microsoft Intune / Endpoint Manager - Support endpoint security using Microsoft Defender and ensure patch compliance - Carry out joiners, movers, and leavers processes - Assist with system updates, patching, and vulnerability remediation - Maintain accurate IT asset records, documentation, and knowledge base articles - Escalate complex issues where required while maintaining ownership through to resolution - Support telecoms provisioning and user/device administration - Contribute to continuous improvement of IT processes and user experience