2545 IT & Software Developer jobs in the UK
Technical Support Manager β Birmingham/Hybrid
Β£55,000 - 65,000
Arden Resourcing
Woodrow Crescent 5, Gravelly Hill
Β£55,000 - 65,000
Requirements
Must:
- Proven background as a Technical Manager, IT Manager, or similar MSP leadership role.
- Strong technical knowledge across Microsoft 365, Networking, Virtualization, security services, and Managed Services.
- Experience managing Support Desk teams or technical project teams.
- Demonstrated success in improving operational processes and service efficiency.
- Strong diagnostic and problem-solving abilities.
- Experience acting as a senior technical escalation point.
- Solid understanding of MSP-focused cybersecurity best practices.
- Formal qualifications such as ITIL or PRINCE2 are desirable.
- Experience presenting service and performance data to senior stakeholders is preferable.
- Familiarity with PSA and RMM platforms is a plus.
Responsibilities
- Lead, mentor, and develop the Support Desk and Onsite Project teams.
- Oversee training, development plans, and performance reviews for team members.
- Set and monitor KPIs and SLAs to drive excellence and maintain service quality.
- Foster a culture of collaboration, accountability, and continuous improvement within the teams.
- Ensure effective workforce planning and scheduling to optimize service delivery.
- Act as the senior technical escalation point for advanced support issues.
- Oversee daily Support Desk and Project performance to meet SLA targets.
- Work closely with the Service Delivery Manager to uphold exceptional service standards.
- Drive improvements in efficiency, first-time fix rates, and client satisfaction.
- Build strong relationships with customers to support retention and growth.
- Report directly to the Technical Director as part of the senior leadership team.
- Provide regular performance and service reports with actionable insights.
- Support strategic initiatives such as product development, technology adoption, and service innovation.
- Analyze service trends to identify improvements that boost profitability and customer success.
Description
We are a well-established and fast-growing Managed Service Provider based in Birmingham, offering a hybrid working model. As a Technical Support Manager, you will oversee both the Support Desk and Onsite Project teams, driving excellence, performance, and technical innovation. If you are a proven MSP leader who thrives on improving organizations, elevating customer experience, and guiding technical teams, this opportunity is perfect for you. We would love to hear from you if youβre ready to take the next step in your career!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2545 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Deep Sea Electronics Ltd, ProCheckUp Limited, LendingCrowd, razorblue Careers, Yorkshire Dental Suite, Access4, Advanced IT Services among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 81 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 81 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.