2574 IT & Software Developer jobs in the UK
Post-Sales Escalation Engineer - Enterprise Print Solutions
ÂŁ25,000 - 47,500
Apogee Corporation Limited
St. Laurence Avenue, Birmingham + Remote (UK)
ÂŁ25,000 - 47,500
Requirements
Must:
- Proven experience supporting enterprise print management solutions such as PaperCut (including Hive), Control Suite, uniFLOW, Printix, SafeCom, YSoft, and similar platforms.
- Strong understanding of networking, Active Directory, server infrastructure, and cloud platforms.
- Ability to remain composed under pressure, meet SLAs, manage competing priorities, and maintain a methodical approach when stakes are high.
- Superb communication and customer-facing skills; the ability to clearly and calmly explain solutions is essential.
- A mindset grounded in ownership, curiosity, and contribution to team goals.
- We value candidates with AI literacy—individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.
Responsibilities
- Partner with customers operating across various IT landscapes, including Azure and hybrid cloud ecosystems.
- Provide expertise across cloud and on-prem print and scan management solutions.
- Own high-priority escalations end-to-end, ensuring customers feel supported and confident at every step.
- Troubleshoot complex issues via remote tools, delving deep into server, infrastructure, and networking layers.
- Collaborate with vendors, Technical Helpdesk teams, and internal stakeholders to drive resolution and enhance customer outcomes.
- Champion best practices, process discipline, and continuous service improvement.
- Communicate with clarity, empathy, and confidence in high-profile customer interactions.
Description
At Apogee, with over 30 years of expertise, we transform how organizations manage their IT by delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world’s leading technology companies, offering our clients access to cutting-edge innovation backed by market-leading service operations. Our role is fully remote, involving client meetings across the Mid-South UK, with occasional attendance at our offices for team meetings and training. We pride ourselves on our values—Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility—which shape everything we do. Diversity and inclusion are central to our success; we welcome applications from all backgrounds and actively value diverse perspectives. Flexibility and accessibility are important to us, and we encourage you to discuss any requirements during the application process. In addition to a wide range of employee benefits, including flexible working options, generous holiday allowances, and support for professional development, we strive to create an environment where you can grow, innovate, and develop your career within a progressive organization. If you’re looking to make a real impact in your career and the world around you, we encourage you to apply promptly, as we may close the advert early if sufficient applications are received.
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The company with most openings is Ocho as they are hiring for 64 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.
The company with most openings is Ocho as they are hiring for 64 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.