Senior User Researcher

- Assess project needs to determine research requirements and select the most effective research methods. - Create, document, and present research plans that define study objectives and methodologies. - Conduct user research activities, including preparing discussion guides, developing data collection tools, and facilitating user sessions. - Build strong connections with users through in-depth interviews, workshop facilitation, and ethnographic research techniques. - Evaluate research findings, including quantitative data, to generate meaningful insights and practical recommendations. - Integrate research findings using appropriate tools and collaborate closely with cross-functional teams to translate insights into user stories. - Develop visual aids like diagrams, journey maps, storyboards, or information designs to convey the complete service and customer experience. - Present actionable insights to stakeholders through clear, impactful presentations that promote strategic insights and service enhancements.