2746 IT & Software Developer jobs in the UK
Second Line Support Engineer
£30,000 - 34,370
Andisa IT Consultants Ltd
Beckwith Head Road, Harrogate
£30,000 - 34,370
Requirements
Must:
- Proven experience in providing IT support within an MSP or corporate environment or ITIL help desk setting.
- Strong knowledge of computer networking concepts including LAN, DNS, DHCP, VPNs, firewall configuration, TCP/IP protocols, and TCP connections.
- Hands-on experience with operating systems such as Windows (including Windows Server), macOS, and Linux distributions.
- Familiarity with Active Directory management and tools like Heimdal RMM & Security.
- Experience supporting hardware components including desktops, laptops, servers, and peripherals.
- Proficiency in troubleshooting software issues across various platforms.
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users and stakeholders.
- Ability to prioritise tasks effectively while managing multiple support requests simultaneously.
- Clean UK Driving license (required).
- Microsoft AZ700 certification (required).
- ITIL Certification (required).
Responsibilities
- Provide first-line technical support via our own help desk platform addressing user queries promptly and efficiently.
- Troubleshoot and resolve issues related to computer hardware, operating systems (Windows, macOS, Linux), and software applications including Microsoft 365.
- Assist with network connectivity problems involving LAN, VPN, DNS, TCP/IP protocols, firewalls, and TCP connections.
- Manage user accounts and permissions within Active Directory and utilise SCCM for software deployment and system updates.
- Support server infrastructure including HP Proliant Servers with Microsoft Windows Server environments and PRTG monitoring.
- Configure and maintain network devices such as switches, routers, and firewalls to ensure optimal security and performance.
- Conduct regular analysis of system logs and network traffic to identify potential issues or vulnerabilities.
- Document technical procedures clearly to facilitate knowledge sharing within the team, ensuring that Level One need to escalate less often.
- Maintain high levels of customer service by communicating effectively with client users at all levels of technical understanding.
- Work on both project and helpdesk tickets simultaneously.
Description
We are seeking a dedicated IT Support professional to join our dynamic team at Andisa, a leading MSP based in Harrogate, North Yorkshire, serving clients across all of Yorkshire. This role offers an excellent opportunity to utilise and expand your expertise in a fast-paced environment, contributing to the optimisation of IT services. We highly value strong communication skills and a proactive approach to problem-solving, with a focus on delivering exceptional customer service. This position is full-time and permanent, with a hybrid remote work option in Harrogate.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2746 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
City of Lincoln Council, Bluefruit Software Limited, EG Group, Ishida Europe Ltd, RevOps Automated, eonnext, LendingCrowd among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 74 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 74 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.