IT Systems Analyst

- Deliver hands-on technical support and operational management of core infrastructure services across UK sites - Integrate new systems and platforms into the organisations network and domain, including planning, testing, deployment, and post-go-live support - Support and maintain clinical/business applications and their underlying infrastructure, ensuring performance and availability - Provide 3rd-line incident diagnosis and resolution, including root-cause analysis and long-term remediation - Conduct regular site visits to support local teams, validate deployments, and assist during outages or major incidents - Ensure compliance with security and regulatory standards (e.g., GDPR, ISO27001, Cyber Essentials Plus) - Automate operational processes using PowerShell and other tools to streamline configurations, patching, and deployment activities - Lead or support change management: risk assessments, implementation plans, communication, and post-implementation reviews - Monitor performance and capacity with MSPs, identifying improvements and ensuring service levels are met - Produce technical documentation, runbooks, diagrams, incident reports, and progress updates for stakeholders - Collaborate with clinical, operational, and vendor teams to ensure smooth service delivery and minimal disruption - Participate in out-of-hours maintenance or incident response when required