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IT Service Desk Manager
£34,800 - 37,200
Amtis Professional Ltd
Shirley Road 435, Quedgeley
£34,800 - 37,200
Requirements
Must:
- Demonstrable experience managing an ICT Service Desk or Helpdesk function.
- Strong leadership and team management capabilities.
- Excellent communication and stakeholder engagement skills.
- Proficiency in monitoring and reporting on service performance.
- Familiarity with ITIL principles and service management processes.
- ITIL Foundation or higher certification (desirable).
Responsibilities
- Lead and manage the ICT Service Desk team, providing guidance, coaching, and performance management.
- Oversee the handling of incidents and service requests, ensuring timely resolution and customer satisfaction.
- Monitor and report on service desk performance metrics, including SLAs and KPIs.
- Develop and maintain service desk processes and documentation to ensure consistency and compliance.
- Drive service improvement initiatives based on performance data and user feedback.
- Collaborate with technical teams and stakeholders to resolve complex issues and support service transitions.
- Manage the out-of-hours support rota and ensure appropriate coverage for critical incidents.
Description
We are offering an exciting opportunity for an experienced Service Helpdesk Manager to lead our dynamic ICT Service Desk team in Gloucestershire on a contract basis for 3-6 months. The successful candidate will play a key role in delivering high-quality technical support and driving continuous improvement in service delivery. We are looking for someone passionate about managing day-to-day operations, ensuring service excellence, and fostering a high-performing team culture. This role requires SC Security Clearance and offers a daily rate of £290-£310, inside IR35.
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You can find IT Manager salaries in the UK here.
How many IT Manager jobs are in the UK?
Currently, there are 2663 Manager openings. Check also: CTO jobs, ERP jobs, Architect jobs - all with salary brackets.
Is the UK a good place for IT Managers?
The UK is one of the best countries to work as a IT Manager. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Manager jobs in the UK?
Mas & Pas Limited, Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Leidos, FCDO Services among others, are currently hiring for Manager roles in the UK.
The company with most openings is Experis as they are hiring for 68 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.
The company with most openings is Experis as they are hiring for 68 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.