IT & Software Developer jobs in the UK
Customer Insight Analyst
£50,000 - 50,000
Amtis Professional Ltd
Ring Road North, Birmingham
£50,000 - 50,000
Requirements
Must:
- 3–5 years experience in a customer, marketing, or commercial analytics role
- Strong SQL skills — essential
- Power BI experience
- Confident presenting data and communicating findings to non-technical stakeholders
- Python or R experience — desirable
Responsibilities
- Conducting multi-channel data analysis to understand customer behaviour and identify commercial opportunities
- Building and maintaining dashboards that track performance across marketing channels and programmes
- Developing segmentation models to support more targeted and personalised customer communications
- Analysing customer retention and churn patterns to identify opportunities for intervention
- Presenting insights clearly to stakeholders, including senior audiences
- Supporting the development of new reporting solutions alongside existing BAU delivery
- Contributing to a longer-term data science roadmap, including exposure to ML and predictive modelling
Description
We are supporting a large, well-established business in hiring a Customer Insight Analyst to join our Data & Analytics function on a permanent basis. This is a hands-on role with real commercial impact, working with rich customer-level data to drive insight across multiple areas of the business. We offer a varied role with genuine commercial impact, exposure to a modern data stack, a collaborative team environment, and hybrid working — 1-2 days per week in Birmingham City Centre. The salary is up to £50,000 with an additional bonus of up to 20%.
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