3349 IT & Software Developer jobs in the UK
Service Analyst – Problem Management
£35,000 - 75,000
Allstate Northern Ireland
May's Meadow 10, Belfast
£35,000 - 75,000
Requirements
Must:
- Minimum 2 years experience in Problem Management, Incident Management, or Service Operations role within a production operations or service environment.
- Hands-on experience with ServiceNow for Problem and Incident management.
- Demonstrated experience driving structured problem investigations for major or high impact incidents, including root cause identification, documented causal analysis, and driving corrective or preventative actions through completion.
- Experience using data visualization or reporting tools (e.g., Power BI, ServiceNow).
- Experience working with observability, monitoring, or telemetry data (e.g., logs, metrics, traces) is desirable.
- Exposure to reliability or resilience practices (e.g., SRE concepts, error budgets, availability targets, resilience testing, or failure mode analysis) within a production environment is desirable.
- Experience operating in Agile, DevOps, or product-centric delivery models is desirable.
- All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy.
Responsibilities
- Drive enterprise problem investigations arising from major incidents and proactive analysis, working in close partnership with Digital Product and Engineering teams to identify true root causes and prevent recurrence.
- Analyze incidents, problems, and availability data to identify systemic risks, recurring failure patterns, and reliability gaps, translating insights into actionable improvement opportunities for Digital Products.
- Partner with Digital Product and Engineering teams to strengthen service resilience, including improvements to monitoring, alerting, recovery, and preventative controls that reduce customer impact.
- Use learnings from problem investigations to influence improvements in automated service restoration and operational readiness, maintaining a strong focus on availability outcomes.
- Contribute to Major Incident Management and Retro activities when required, providing investigative insight, historical context, and problem-oriented thinking during high severity events.
- Continuously improve problem management practices, tooling, and ways of working, partnering with Digital Product and Engineering teams to embed learning and prevention and drive meaningful, lasting change.
Description
At Allstate, we are committed to working together to protect families and their belongings from lifes uncertainties. For more than 90 years, our innovative drive has kept us ahead of our customers evolving needs. Our global Service Operations capability operates across the UK, India, and the US, enhancing the availability of our critical Digital Products. Joining us means being part of a high-performing, socially responsible organization where your contributions matter. We offer a generous, flexible benefits package, access to world-class learning platforms, clear career paths, and a strong focus on growth, all within a people-first culture that supports your development every step of the way.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find Business Specialist salaries in the UK here.
How many Business Specialist jobs are in the UK?
Currently, there are 3349 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the UK a good place for Business Specialists?
The UK is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the UK?
The Scouts Association, Bluefruit Software Limited, SwapTix, Arctic Shores, MOD - Defence Digital, Secret Source Marketing, Government Communications Headquarters (GCHQ) among others, are currently hiring for Business roles in the UK.
The company with most openings is Hays Technology as they are hiring for 88 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is Hays Technology as they are hiring for 88 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.