3057 IT & Software Developer jobs in the UK
Service Analyst - Problem Management
£35,000 - 75,000
Allstate Northern Ireland
May's Meadow 10, Belfast
£35,000 - 75,000
Requirements
Must:
- Minimum 2 years experience in Problem Management, Incident Management, or Service Operations role within a production operations or service environment.
- Hands-on experience with ServiceNow for Problem and Incident management.
- Demonstrated experience driving structured problem investigations for major or high impact incidents, including root cause identification and driving corrective actions to completion.
- Experience using data visualization or reporting tools (e.g., Power BI, ServiceNow).
- Legal right to work in the UK without the need for sponsorship.
Responsibilities
- Drive enterprise problem investigations arising from major incidents and proactive analysis, working in close partnership with Digital Product and Engineering teams to identify true root causes and prevent recurrence.
- Analyze incidents, problems and availability data to identify systemic risks, recurring failure patterns, and reliability gaps, translating insights into actionable opportunities for improvement.
- Partner with Digital Product and Engineering teams to strengthen service resilience, including improvements to monitoring, alerting, recovery, and preventative controls that reduce customer impact.
- Use learnings from problem investigations to influence improvements in automated service restoration and operational readiness with a focus on availability outcomes.
- Contribute to Major Incident Management and Retro activities when required, providing investigative insight and problem-oriented thinking during high severity events.
- Continuously improve problem management practices, tooling, and ways of working, embedding learning and prevention to drive meaningful, lasting change.
Description
At Allstate, we believe great things happen when our people work together to protect families and their belongings from lifes uncertainties. For over 90 years, weve been innovators in our industry. Our global Service Operations capability spans the UK, India, and the US, and we prioritize collaboration within our mature, outcome-driven teams. We offer a generous benefits package, including healthcare, dental cover, and flexible working options. We are proud to have been recognized for our community and sustainability efforts and strive to create a people-first culture that fosters growth and supports meaningful social impact.
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The company with most openings is Experis as they are hiring for 95 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.