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IT Service Desk Analyst

£32,000 - 33,000
Allstaff
Sunbeam Road 10, St Albans
£32,000 - 33,000
Company Size icon
Company Size
200-500
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Experience in a similar role providing 1st-level support - Excellent working knowledge of Microsoft client operating systems and applications including Teams, OneDrive, Copilot & SharePoint - Strong hardware diagnostics and fault-finding experience - Basic Citrix/Azure Virtual Desktop administration and understanding of LAN/WAN - Excellent customer service and communication skills essential - Full UK driving licence and daily use of own car

Responsibilities

- Be the first point of contact for users, logging and responding to incidents - Provide predominantly 1st level support with some limited 2nd level support - Troubleshooting, diagnosing and solving problems - Complete skilled investigations - Take ownership of the Asset Management process - Onboard new starters

Description


We have an exciting opportunity for an IT Service Desk Analyst based in St Albans to join our team on a full-time permanent basis. We offer a salary between £32,000 and £33,000, and provide a hybrid work model requiring 3 days in the office. Our benefits include 25 days of holiday plus Bank Holidays, a generous pension scheme, income protection, enhanced maternity/paternity pay, death in service benefits, and an Employee Assistance Programme. This role involves some travel to other sites, so a full UK driving licence and car are essential. Although this is an entry-level position that offers personal development, career progression opportunities may be limited in the short term.
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You can find Business Specialist salaries in the UK here.

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