3290 IT & Software Developer jobs in the UK
Head of Outsourced Services
£80,000 - 80,000
Alexander Mae Ltd
Mountain Ash Close, Mountain Ash
£80,000 - 80,000
Requirements
Must:
- Proven experience in an outsourcing or business services environment
- Strong understanding of operational delivery, SLAs and service optimisation
- Commercially astute with experience managing budgets and performance
- Skilled in data analysis, using insights to drive improvement
- Confident leader with excellent communication and stakeholder management skills
- Experience in contract management and working within regulated environments
- Exposure to AI or digital transformation in customer experience (desirable)
Responsibilities
- Develop and maintain a compelling outsourced services proposition (including SLAs, pricing and benefits)
- Support bid activity and identify opportunities for growth and cross-sell
- Oversee billing, invoicing and commercial performance, ensuring profitability
- Maintain accurate customer records to support renewals and service reviews
- Engage with clients during onboarding to ensure a smooth implementation
- Work closely with internal teams to deliver successful project go-lives
- Define and monitor performance metrics and reporting
- Ensure clear contracts and expectations are in place for all clients
- Drive SLA performance, compliance and quality across processing teams
- Manage escalations and complex issues effectively
- Oversee supplier relationships relating to printing, scanning and operational systems
- Lead multi-site contact centre operations, ensuring service excellence
- Use data and insight to improve processes and reduce call volumes
- Support clients in enhancing self-service and digital engagement
- Manage third-party system providers and workforce planning
- Own departmental P&L, identifying efficiencies and improvement opportunities
- Develop and coach leadership teams to enhance performance and capability
- Ensure regulatory and PCI compliance across the function
- Foster a positive, high-performance and proactive team culture
Description
We are a growing, private equity-backed technology business that delivers specialist data and processing solutions within a regulated environment. We offer a salary of £65,000 - £80,000 (depending on experience), 25 days holiday plus bank holidays, and hybrid working across Exeter, Brinkworth, or Abercynon. This is a fantastic opportunity to shape and lead a critical function within our business, driving performance and efficiency while contributing to our continued growth.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Manager salaries in the UK here.
How many IT Manager jobs are in the UK?
Currently, there are 3290 Manager openings. Check also: CTO jobs, ERP jobs, Architect jobs - all with salary brackets.
Is the UK a good place for IT Managers?
The UK is one of the best countries to work as a IT Manager. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Manager jobs in the UK?
The Scouts Association, Bluefruit Software Limited, SwapTix, Arctic Shores, Adappt.ai, MOD - Defence Digital, Secret Source Marketing among others, are currently hiring for Manager roles in the UK.
The company with most openings is Hays Technology as they are hiring for 87 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.
The company with most openings is Hays Technology as they are hiring for 87 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.