2804 IT & Software Developer jobs in the UK

Albany Beck jobs

Product Owner – Customer Query Management

£30,000 - 70,000
Albany Beck
Bush Lane 29, Glasgow
£30,000 - 70,000
Company Size icon
Company Size
200-500
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Solid experience as a Product Owner, ideally within financial services or commercial banking. - Strong understanding of customer service workflows and query handling processes. - Proven ability to convert business challenges into actionable technical requirements. - Hands-on experience with Jira, Confluence, or similar agile tools. - Excellent communication skills with the ability to influence and manage stakeholders effectively.

Technologies

Confluence

Responsibilities

- Define and own the product strategy and roadmap for query management platforms. - Work closely with technology, operations, and front-line teams to prioritize initiatives that deliver the highest business value. - Maintain and refine product backlogs, user stories, and acceptance criteria, ensuring they reflect strategic priorities. - Champion agile ways of working to accelerate delivery and measure success in terms of efficiency, speed, and quality. - Partner with Change and Operations teams to provide seamless end-to-end solutions.

Description


We are Albany Beck, a consultancy dedicated to enhancing customer-focused query management processes through innovative tooling and technology solutions. Our team thrives on driving measurable improvements in speed, efficiency, and quality of query resolution. This role is based in Glasgow and offers a dynamic work environment where you can make a real impact.
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