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NOC Engineer
£35,000 - 40,000
Akkodis
Bishops Square, Belfast
£35,000 - 40,000
Requirements
Must:
We are looking for candidates with proven experience in IT Helpdesk or NOC environments. Strong troubleshooting skills in IT/Networking are essential, along with appropriate escalation practices. A background in enterprise network support is preferred, including CCNA certification or equivalent experience, as well as Windows OS and server support. Familiarity with ITIL service environments and adherence to SLAs is important. Excellent communication and customer service skills are a must, and you must be eligible for Security Clearance.
Responsibilities
As a NOC Engineer, you will be the first point of escalation for customer calls. You will log and manage faults/service requests via Remedy, ensuring that over 95% are resolved at first touch. Working within strict SLAs, you will maintain timely resolutions and keep support tickets up to date. Additionally, you will keep customers informed throughout the fault lifecycle, configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems, and other IT systems. You will also manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF, liaise with third-party engineers and suppliers to resolve issues, support field engineers with remote configurations and link checks, and monitor network health using SolarWinds.
Description
We are excited to offer an opportunity to join a leading support team within a market-leading service provider. This role involves working as part of a 24/7 shift team, supporting critical infrastructure, and resolving network/IT incidents with precision and professionalism. If you are looking for an exciting new challenge, with opportunities to develop and progress further, we encourage you to apply now.
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You can find Network Engineer salaries in the UK here.
How many Network Engineer jobs are in the UK?
Currently, there are 1599 Network openings.
Is the UK a good place for Network Engineers?
The UK is one of the best countries to work as a Network Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Network Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, Leidos among others, are currently hiring for Network roles in the UK.
The company with most openings is Ocho as they are hiring for 61 different Network Engineer jobs in the UK. They are probably quite committed to find good Network Engineers.
The company with most openings is Ocho as they are hiring for 61 different Network Engineer jobs in the UK. They are probably quite committed to find good Network Engineers.