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IT Systems and Support Lead
£35,000 - 40,000
Akkodis
Livery Street 35, Birmingham
£35,000 - 40,000
Requirements
Must:
I must have proven experience in a similar IT Systems Support role, ideally within an SME or high-growth environment. I should be capable of building and managing third-party supplier relationships, and possess technical and application support experience up to 2nd line level. A strong understanding of user configuration, security/management methodologies, and O365 administration is essential. I need to have in-depth knowledge of computer hardware, software, platforms, and networks. A mature and proactive approach to problem-solving is crucial, along with the ability to determine IT needs and train end-users. Experience supporting CRM systems, particularly Dynamics 365, is desirable but not essential. Qualifications, such as Microsoft Administrator MS-102 or a willingness to work towards this, are preferred.
Responsibilities
As the IT Systems and Support Lead, I will become the internal subject matter expert (SME) for core applications and provide 1st and 2nd line technical support. I will resolve logged errors promptly and escalate to external IT services providers when necessary. I will manage relationships with third-party suppliers to ensure that escalated issues are resolved in a timely and satisfactory manner. Additionally, I will administer, set up, upgrade, and support hardware and software for new starters and the wider business. I will support the maintenance of databases and ensure system security. Moreover, I will provide technical support during new product/system implementations and internal change projects, assisting in the deployment of new system functionality. Documenting processes, maintaining assets, and performing diagnostic tests will also be part of my duties. I will train end-users on hardware functionality and software programs.
Description
We are an established but highly ambitious private equity-backed business embarking on a new period of growth and transformation. I am looking for a driven and experienced IT Systems and Support Lead to join our team. This full-time, permanent role is based in Birmingham City Centre, conveniently located within a short walk from Birmingham New Street, Moor Street, and Snow Hill train stations. In addition to a competitive salary ranging from £35,000 to £40,000, we offer extensive benefits.
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How many IT Support Engineer jobs are in the UK?
Currently, there are 2647 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, HM Land Registry, Street Group, Mas & Pas Limited, Core-Asset Consulting, ApplianSys, u-blox among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 85 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 85 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.