2003 IT & Software Developer jobs in the UK
2nd Line Support Engineer - Sheffield
£24,000 - 30,000
Akkodis
Bishops Square, Sheffield
£24,000 - 30,000
Requirements
Must:
- Proven experience in second-line desktop or field support.
- Strong hands-on knowledge of:
- Microsoft 365 (Teams, OneDrive, SharePoint, Outlook, Power BI)
- Microsoft Entra ID / Azure AD
- Microsoft Intune (device & mobile management)
- Windows 10/11 configuration and troubleshooting
- Confidence in diagnosing hardware, connectivity, and access issues.
- Familiarity with ITSM tools.
- Excellent communication and customer service skills.
- A proactive, pragmatic approach with the ability to work independently and deliver at pace.
Responsibilities
- Diagnose and resolve second-line incidents and service requests.
- Fix access and configuration issues across key systems, including SharePoint, Hive, and Microsoft 365.
- Troubleshoot connectivity problems (Wi-Fi, VPN, docking stations).
- Provide expert support for Microsoft 365 apps such as Teams, OneDrive, and Outlook.
- Review and triage suspected phishing emails.
- Build, configure, and replace Windows 11 laptops for new starters and existing users.
- Enrol and manage laptops and mobile devices in Microsoft Intune.
- Support hardware setup, from monitor swaps to cable management.
Description
We are seeking an experienced IT support professional who thrives on solving complex technical challenges. As a hands-on Second Line Support Contractor, you will help deliver fast, effective technical support to around 500 users across multiple sites. You will be joining our Technical Services Team and working closely with Service Desk, Desktop Support, and Technical Services colleagues to reduce a backlog of service requests and incidents. This is a 3-month contract position based in Sheffield City Centre, with an immediate start and a pay rate of £200-£250 per day. We are committed to equal opportunity employment and ensure that our candidate applications are handled in accordance with privacy regulations. By applying for this role, your details will be submitted to us for consideration.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2003 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, EverythingManaged Group, BAE Systems, Lighthouse Schools Partnership, Alfa AI, Kendal Nutricare, Interm IT (UK) Limited among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 69 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 69 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.